Service Design Projects

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Workday Product Implementation

My role in the ERP SaaS Workday product implementation across The University of Texas was to facilitate change management initiatives and develop working prototypes for our training portals and users.

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Workday@UT

Change Management Team

This project was undertaken in the Summer of 2016, when I was initially onboarded as a Communications Analyst for the Change Management team of the Workday@UT HR/Payroll System.

Although I am unable to showcase the breadth of my work due to NDAs, I can say that I was a big part in facilitating workflow strategies and creating an internal communications strategy during our reset phase, in order to reduce barriers and eliminate siloes, where duplicative work was a major obstacle. Having workstreams be in communication with each other more effectively helped our team achieve major milestones in our implementation.

I learned the value of having a "Reset" phase during a project implementation, and was tasked with running focus groups, creating Qualtrics surveys, writing recommendation reports for our CFO - Darrell Bazzell - and understanding the needs of our University leadership, stakeholders, and team.

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