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Human-Centered Design Projects
Our Mission
Overview: The COVID Vaccine Equity Project was established to ensure a targeted equitable approach to vaccinating the most at-risk communities in the Greater Austin area. Since the beginning of the pandemic, The Community Resilience Trust was a key player in providing data reporting which identified the most at-risk and vaccine-hesitant communities through desegregating a combination of local, state, and county data sets. We provided such desegregated data to local community-based organizations that were tasked with creating greater vaccine equity during the pandemic.
Problem Statement: How might we create an equitable vaccine distribution system in the Greater Austin area?
Research Goals: Aligning on priorities, best practices and steps to improve the equitable distribution of vaccines in Central Texas.
Methods: Workshop Sessions, post-assessment surveys, data analysis, needs assessment, stakeholder analysis, journey mapping, user experience mapping, collaborative discussions for qualitative analysis and open-ended discussions.
Planning Stage
Research & Design
My Role: As a design lead, my team was primarily composed of five designers and core research & data analysts who had been part of the CVEP since its inception in March 2020.
Process: Our first Post-Assessment Workshop, in June 2022, was comprised of county-level research and data analyst stakeholders, while all subsequent Workshops were inclusive to all major players to map the current vaccine ecosystem state and separated into the following topics:
Workshop I: Data Alignment, Strategy & Project Design
Workshop II: Stakeholder Assessment & Strategies
Workshop III: Systems Mapping
Workshop IV: Systems Design
Approaching from a Human-Centered Design Lens, my team and I were able to incorporate the philosophy of "the seven mindsets," which sets HCD apart from other fields of design: Empathy, Optimism, Iteration, Creative Confidence, Making, Embracing Ambiguity, and Learning from Failure.
HCD forces designers to "trust the process" even when the process of divergent and convergent thinking is uncomfortable, and in CRT's case, it was. The groups we brought to the table to solution for were the most vulnerable, vaccine-hesitant, and at-risk populations in Central Texas.
Inspiration Phase
This phase centered on better understanding the ecosystem and groups which we were serving: the undocumented, the unhoused, the immigrant community, the low-income BIPOC groups living in rural areas outside of Austin proper [the "Eastern Crescent'], our vaccine service providers, our funders, and
Data Alignment, Strategy & Project Design
Workshop I centered on gaining alignment with our research/data analysts at the state, county, and local level via private and public stakeholder entities/groups.
Stakeholder Assessment & Strategies
Workshop II was part of the ideation phase, as well as current state assessment of, "what works?" and "what doesn't work?" as well as "what needs improvement?" in terms of strategies for achieving vaccine equity. We further analyzed our stakeholder groups and prioritized pain points for each.
Systems Mapping
Our third workshop focused on current state systems mapping. Our intention was to produce a map that allows a comprehensive view of the current intersecting players and institutions (including their perspectives–capacities and limitations) that comprise the vaccine distribution ecosystem.
Final Workshop
All Day Systems Design (Workshop IV)
Intention: To begin to create the roadmap for a responsive, inclusive, and streamlined approach for equitable care within our vaccine distribution ecosystem.
The Approach: We approached this final design workshop using the following methods:
Research-based and community-informed briefings that address concerns and recommendations regarding the impact of logistics and existing challenges on vaccine distribution. These were prepared with support from Austin Public Health in January and May of 2021.
Ongoing data analysis from zip-code level data combining cass rates, vaccination rates, racial and socioeconomic demographics, and provider data - all at the zip code level
A design-centered workshop series exploring the regional use of data, stakeholder perspectives and barriers, existing systemic resource allocation, and ultimately, collaborative systems design.
Research Synthesis
Workshops I-III
These initial three workshops yielded great results on the current state of the vaccine distribution ecosystem, culminating into the final "Full-Day Design Session" on Saturday, which was focused on future-state systems mapping efforts.
The following were taken from the first three workshops and stakeholder assessment: pain points, ecosystem placement, greatest barriers, bottlenecks, gains, priorities.
Pain Points
Insights & Priorities
Stakeholder Groups: Vaccine/Healthcare Providers; Funders; Community Organizations; Community Members; Policy Makers; Research & Data Analysts.
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Pain Point 1
This is a concise description of your previous work experience and the responsibilities you had. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan and absorb quickly.
Pain Point 2
This is a concise description of your previous work experience and the responsibilities you had. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan and absorb quickly.
Pain Point 3
This is a concise description of your previous work experience and the responsibilities you had. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan and absorb quickly.
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